@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix foaf: <http://xmlns.com/foaf/0.1/>.
@prefix wdrs: <http://www.w3.org/2007/05/powder-s#>.
@prefix owl: <http://www.w3.org/2002/07/owl#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix gr: <http://purl.org/goodrelations/v1#>.
@prefix xml: <http://www.w3.org/XML/1998/namespace>.
@prefix vcard: <http://www.w3.org/2006/vcard/ns#>.
@prefix dc: <http://purl.org/dc/elements/1.1/>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix pto: <http://www.productontology.org/id/>.
@prefix schema: <http://schema.org/>.


# OWL DL work-arounds (instead of imports)
dc:contributor a owl:AnnotationProperty.
dc:creator a owl:AnnotationProperty.
dc:rights a owl:AnnotationProperty.
dc:subject a owl:AnnotationProperty.
dc:title a owl:AnnotationProperty.
dcterms:license a owl:AnnotationProperty.
wdrs:describedby a owl:AnnotationProperty.
foaf:Document a owl:Class.
foaf:homepage a owl:AnnotationProperty.
foaf:page a owl:AnnotationProperty.
foaf:primaryTopic a owl:AnnotationProperty.
schema:Product a owl:Class.


#OWL 1 DL compatibility of the OWL2 deprecated property
owl:deprecated a owl:AnnotationProperty.

<http://www.productontology.org/#> 	a owl:Ontology;
	dc:title "PTO: The Product Types Ontology for Semantic Web-based E-Commerce"@en;
	rdfs:comment """The Product Types Ontology: Good identifiers for product types based on Wikipedia

This service provides GoodRelations-compatible class definitions for any type of product or service that has an entry in the English Wikipedia.

Vocabulary:    http://www.productontology.org/#
Namespace:     http://www.productontology.org/

The Product Types Ontology is designed to be used in combination with GoodRelations, a standard vocabulary for the commercial aspects of offers.

See http://purl.org/goodrelations/ for more information."""@en;
	rdfs:label "The Product Types Ontology for Semantic Web-based E-Commerce"@en;
	dc:contributor "The class abstracts and translations of labels are taken from Wikipedia, the free encyclopedia."@en;
	dc:creator "Martin Hepp"@en;
	dc:rights "The class definition texts are taken from Wikipedia, the free encyclopedia under a Creative Commons Attribution-ShareAlike 3.0 Unported (CC BY-SA 3.0) license, see http://creativecommons.org/licenses/by-sa/3.0/. Accordingly, all ontology class definitions provided in here are available under the very same license."@en;
	dc:subject "E-Commerce, E-Business, GoodRelations, Ontology, Wikipedia, DBPedia"@en;
	dcterms:license <http://creativecommons.org/licenses/by-sa/3.0/>;
	rdfs:seeAlso <http://purl.org/goodrelations/v1>;
	owl:imports <http://purl.org/goodrelations/v1>;
	owl:versionInfo "2026-06-10T01:37:47.962155".

<http://www.productontology.org/> a foaf:Document;
	foaf:primaryTopic <http://www.productontology.org/#>.

<http://www.productontology.org/doc/Customer_relationship_management.rdf> a foaf:Document;
	foaf:primaryTopic <http://www.productontology.org/id/Customer_relationship_management>.
<http://www.productontology.org/doc/Customer_relationship_management.ttl> a foaf:Document;
	foaf:primaryTopic <http://www.productontology.org/id/Customer_relationship_management>.
<http://www.productontology.org/doc/Customer_relationship_management> a foaf:Document;
	foaf:primaryTopic <http://www.productontology.org/id/Customer_relationship_management>.
	
<http://www.productontology.org/id/Customer_relationship_management> a owl:Class;
	rdfs:subClassOf gr:ProductOrService, schema:Product;
	rdfs:label "Customer relationship management"@en;
	rdfs:comment """Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By using data-driven insights, CRM often involves dedicated information systems that help store and analyze customer data, support communication, and coordinate sales, marketing, and service activities.
CRM systems compile data from a range of different communication channels, including a company&#39;s website, telephone (which many services come with a softphone), email, live chat, marketing materials, and more recently, social media. They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviours, from the perspective of the company.
The global customer relationship management market size is projected to grow from $101.41 billion in 2024 to $262.74 billion by 2032, at a CAGR of 12.6%  

(Source: Wikipedia, the free encyclopedia, see http://en.wikipedia.org/wiki/Customer_relationship_management)"""@en;
	rdfs:isDefinedBy <http://www.productontology.org/#>;
	rdfs:label "إدارة علاقات العملاء"@ar; 
	rdfs:label "Müştərilərlə qarşılıqlı münasibətlərin idarəolunması sistemi"@az; 
	rdfs:label "CRM система"@bg; 
	rdfs:label "CRM"@ca; 
	rdfs:label "Řízení vztahů se zákazníky"@cs; 
	rdfs:label "Customer relationship management"@da; 
	rdfs:label "Customer-Relationship-Management"@de; 
	rdfs:label "Διαχείριση πελατειακών σχέσεων"@el; 
	rdfs:label "Gestión de relaciones con el cliente"@es; 
	rdfs:label "Bezeroekiko harremanak kudeatzeko sistemak (CRM)"@eu; 

	rdfs:seeAlso <http://www.productontology.org/>,
		<http://dbpedia.org/resource/Customer_relationship_management>,
		<http://www.productontology.org/doc/Customer_relationship_management>;

	wdrs:describedby <http://www.productontology.org/doc/Customer_relationship_management.rdf>, <http://www.productontology.org/doc/Customer_relationship_management.ttl>;
	foaf:homepage <http://www.productontology.org/doc/Customer_relationship_management.html>;
	foaf:page <http://en.wikipedia.org/wiki/Customer_relationship_management>.